Support

How can we help? 🐾

We're a small team of pet lovers and we answer every message personally, usually within 24 hours (Monday to Friday).

📦 Orders & Tracking

Where is my order?
Once your order ships, you'll receive an email with a tracking number. Most orders are processed in 1–3 business days, and delivery usually takes 7–15 business days depending on your location.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number.

↩️ Returns & Refunds

Can I return an item?
If you're not happy with your purchase, contact us within 30 days of delivery. Items must be unused and in their original packaging.

My item arrived damaged or defective.
We're sorry! Send us your order number and a photo or short video of the issue, and we'll send a replacement or refund.

💳 Payments

We accept major credit cards and PayPal. All payments are processed through a secure, encrypted checkout.

🔧 Product Help

Smart feeder isn't connecting to Wi‑Fi?
Most smart feeders only support 2.4 GHz Wi‑Fi networks. Keep the feeder close to your router during setup and check the instruction manual for the reset button.

Water fountain is noisy?
Make sure the water level is above the minimum line and clean the pump every 2–4 weeks. Replace the filter regularly for fresh, quiet water.

✉️ Still need help?

Send us a message through our contact form or email us at mbenyakoub103@gmail.com. Please include your order number so we can help you faster.