Return & Refund Policy

Last updated: October 20, 2026

At Bendapet, we want you and your pet to love every purchase. If something isn't right, you have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging with all accessories. Please keep your receipt or proof of purchase. For hygiene and safety reasons, we cannot accept returns on used filters, refills or consumables, or on items marked as final sale.

How to start a return

Email us at support@bendapet.com or use our contact form with your order number and the reason for the return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos, and we'll make it right with a free replacement or a full refund, at no extra cost to you.

Return shipping

Unless the item is damaged, defective or incorrect, return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the refund. If more than 15 business days have passed since approval, please contact us at support@bendapet.com.

Questions?

Our team is happy to help. Write to support@bendapet.com and we'll reply within 24 hours.