Terms of Service

Last updated: October 20, 2026

This website is operated by Bendapet. Throughout the site, the terms “we”, “us” and “our” refer to Bendapet. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy, Return & Refund Policy and Shipping Policy. If you do not agree, please do not use the website.

1. Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state or country of residence. You may not use our products for any illegal or unauthorized purpose. A breach of these Terms will result in immediate termination of your access to our services.

2. General conditions

We reserve the right to refuse service to anyone, for any reason, at any time. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or resell any part of the service without our written permission.

3. Accuracy of information

We are not responsible if information on this site is inaccurate, incomplete or out of date. Material on this site is provided for general information only. We may change the content of this site at any time, but have no obligation to update it.

4. Products, prices and availability

Prices are subject to change without notice. We may modify or discontinue any product at any time. Some products are available online only and in limited quantities. We make every effort to display product colors and images accurately, but cannot guarantee that your screen will display them accurately.

5. Orders and billing

We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers or that are flagged for potential fraud. If we change or cancel an order, we will try to notify you by email. You agree to provide current, complete and accurate purchase and account information.

6. Shipping and delivery

We ship to Canada and the United States with tracking. Delivery times are estimates and are not guaranteed. See our Shipping Policy for details.

7. Returns and refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

8. Third-party tools and links

We may provide access to third-party tools or links to third-party websites that we do not monitor or control. Your use of them is at your own risk and subject to the third party's own terms.

9. Comments and submissions

If you send us comments, reviews, suggestions or other materials, you agree that we may edit, copy, publish and otherwise use them without restriction or compensation. Your comments must not be unlawful, abusive or obscene, contain malware, or infringe the rights of others.

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Prohibited uses

You may not use the site for any unlawful purpose; to infringe intellectual property rights; to harass, abuse or discriminate; to submit false or misleading information; to upload malicious code; to collect personal information of others; to spam or phish; or to interfere with the security of the service.

12. Disclaimer and limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products are provided “as is” and “as available”, except where the law requires otherwise. To the fullest extent permitted by law, Bendapet is not liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the service or any product. Our products support everyday pet care and do not replace proper supervision or veterinary advice.

13. Indemnification

You agree to indemnify and hold harmless Bendapet and its partners, suppliers and service providers from any claim arising from your breach of these Terms or your violation of any law or the rights of a third party.

14. Severability and termination

If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect. We may terminate these Terms at any time without notice if you fail to comply with them.

15. Governing law

These Terms are governed by the laws of Canada and of the province in which Bendapet operates, without affecting any mandatory consumer protection rights that apply where you live.

16. Changes to these Terms

We may update these Terms at any time by posting changes on this page. Continued use of the website after changes are posted means you accept them.

17. Contact

Questions about these Terms? Write to support@bendapet.com or use our contact form.