Terms of service
Terms of Service
Overview
This website is operated by Bendapet. Throughout the site, the terms “we”, “us” and “our” refer to Bendapet. We offer this website, including all information, tools and services available from it, to you, the user, on the condition that you accept all the terms, conditions, policies and notices stated here.
By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including the additional policies referenced here or available by link: our Privacy Policy and our Return & Refund Policy. Please read these Terms carefully before using our website. If you do not agree, you may not access the website or use any of our services.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state or country of residence. You may not use our products for any illegal or unauthorized purpose. Any breach of these Terms will result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time. Your content, not including credit card information, may be transferred unencrypted across networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or resell any part of the service without our express written permission.
3. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only. We may update or change the content of this site at any time, but we have no obligation to do so.
4. Products, Prices and Availability
Prices for our products are subject to change without notice. We may modify or discontinue any product at any time. Some products may be available only online and in limited quantities. We have made every effort to display product colors and images as accurately as possible, but we cannot guarantee that your screen will display them accurately. We reserve the right to limit the quantities of any product we offer.
5. Orders and Billing
We reserve the right to refuse or cancel any order. This includes orders that appear to be placed by dealers, resellers or distributors, and orders flagged for potential fraud. If we change or cancel an order, we will try to notify you using the email address you provided. You agree to provide current, complete and accurate purchase and account information, and to update it promptly when it changes.
6. Shipping and Delivery
We ship to Canada and the United States with tracking. Delivery times shown on the site are estimates and are not guaranteed. Delays caused by carriers, customs or events outside our control are not our responsibility. Risk of loss passes to you once the order is delivered to the carrier.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
8. Third-Party Tools and Links
We may provide access to third-party tools or links to third-party websites. We do not monitor or control these and are not responsible for them. Your use of them is entirely at your own risk and subject to the third party’s own terms.
9. User Comments and Submissions
If you send us comments, reviews, suggestions or other materials, you agree that we may edit, copy, publish and otherwise use them without restriction or compensation. You agree that your comments will not be unlawful, abusive or obscene, will not contain viruses or malware, and will not infringe the rights of any third party.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
11. Prohibited Uses
You may not use the site or its content for any of the following:
- any unlawful purpose;
- infringing intellectual property rights;
- harassing, abusing or discriminating against others;
- submitting false or misleading information;
- uploading malicious code;
- collecting the personal information of others;
- spamming or phishing;
- interfering with the security of the service.
12. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products are provided “as is” and “as available”, without warranties of any kind, except where the law requires them. To the fullest extent permitted by law, Bendapet is not liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the service or any product.
Our products are designed to support everyday pet care. They do not replace proper supervision or veterinary advice. Always follow the product instructions and keep an eye on your pet when using new products.
13. Indemnification
You agree to indemnify and hold harmless Bendapet and its partners, suppliers and service providers from any claim or demand made by a third party that is due to or arises from your breach of these Terms or your violation of any law or the rights of a third party.
14. Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted. The unenforceable portion will be severed from these Terms without affecting the remaining provisions.
15. Termination
These Terms remain in effect unless and until you or we terminate them. We may terminate these Terms at any time without notice if we believe you have failed to comply with any term or provision.
16. Governing Law
These Terms are governed by the laws of Canada and of the province in which Bendapet operates. Mandatory consumer protection rights that apply where you live are not affected.
17. Changes to These Terms
We may update these Terms at any time by posting changes on this page. Your continued use of the website after changes are posted means you accept those changes.
18. Contact
Questions about these Terms? Write to us at support@bendapet.com or use our contact form.